{"id":8667,"date":"2024-04-09T22:29:25","date_gmt":"2024-04-09T14:29:25","guid":{"rendered":"https:\/\/luxpowertek.com\/?page_id=8667"},"modified":"2024-08-01T14:02:08","modified_gmt":"2024-08-01T06:02:08","slug":"donglefaqs","status":"publish","type":"page","link":"https:\/\/luxpowertek.com\/ar\/donglefaqs\/","title":{"rendered":"Dongle FAQs"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-461050260\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill\"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-275878319\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-275878319 {\n  width: 60%;\n}\n#text-box-275878319 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-275878319 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-461050260 {\n  padding-top: 500px;\n}\n#banner-461050260 .bg.bg-loaded {\n  background-image: url(https:\/\/luxpowertek.com\/wp-content\/uploads\/2024\/04\/six.webp);\n}\n#banner-461050260 .overlay {\n  background-color: rgba(0, 0, 0, 0.401);\n}\n<\/style>\n  <\/div>\n\n\n\t<section class=\"section\" id=\"section_1102132639\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-426647733\">\n\n\t<div id=\"col-1530669413\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"lead\" style=\"text-align: center;\"><span style=\"font-size: 105%;\"><strong>Dongle FAQs<\/strong><\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-544270802\">\n\n\t<div id=\"col-1178478721\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3402472533\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3402472533-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-\u2018dongle-already-exists\u2019-mean-when-adding-it-to-the-server?\" aria-expanded=\"false\" aria-controls=\"accordion-3402472533-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What does \u2018dongle already exists\u2019 mean when adding it to the server?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3402472533-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3402472533-label\" >\n\t\t\t\n<ul>\n<li>A:The prompt &#8220;dongle already exists&#8221; indicates that the dongle has already been added to the server. If you wish to re-add it, please remove the dongle from the station first. If the dongle still appears under your account, kindly contact your supplier or Luxpowertek for assistance.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1610845932\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1610845932-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-connect-the-dongle-to-a-new-wifi-provider-if-i-change-my-router?\" aria-expanded=\"false\" aria-controls=\"accordion-1610845932-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I connect the dongle to a new WiFi provider if I change my router?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1610845932-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1610845932-label\" >\n\t\t\t\n<p>A: Follow these steps to configure the new WiFi password via the app (ensure the new router supports the 2.4GHz frequency band):<\/p>\n<ul>\n<li>Insert the dongle into the inverter.<\/li>\n<li>Connect your mobile phone or computer to the local hotspot sent by the WiFi dongle when the WiFi LED on the dongle is solid.<\/li>\n<li>Open the Luxpowerview app and navigate to the &#8220;WiFi dongle connect&#8221; page.<\/li>\n<li>Select your home WiFi network and input the password.<\/li>\n<li>Click &#8220;Home WiFi connect&#8221; and wait for all three LED indicators to solidify.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3184690689\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3184690689-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-isn&#039;t-my-4g-dongle-working?\" aria-expanded=\"false\" aria-controls=\"accordion-3184690689-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why isn't my 4G dongle working?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3184690689-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3184690689-label\" >\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Ensure that you have inserted the SIM card provided by LUX into the 4G dongle. If issues persist, please provide the 4G dongle serial number, inverter serial number, and SIM card serial number to Luxpower for inquiry regarding the validity period.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2765826066\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2765826066-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-isn&#039;t-my-wifi-dongle-connecting-to-my-new-router?\" aria-expanded=\"false\" aria-controls=\"accordion-2765826066-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why isn't my WiFi dongle connecting to my new router?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2765826066-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2765826066-label\" >\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Troubleshoot by checking the following:<\/span><\/p>\n<ul>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Verify if the router supports WiFi 5 protocol.<\/span><\/p>\n<\/li>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Ensure the router is configured to WPA1\/WPA2\/WPA2\/3.<\/span><\/p>\n<\/li>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Confirm if the router supports the 2.4GHz frequency band.<\/span><\/p>\n<\/li>\n<li class=\"lead\">\n<p class=\"lead\"><span style=\"font-size: 80%;\">Check if the router is configured to DHCP (or manually assign the IP address for the dongle).<\/span><\/p>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3480402003\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3480402003-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-bind-a-dongle-to-more-than-one-station-for-normal-use?\" aria-expanded=\"false\" aria-controls=\"accordion-3480402003-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I bind a dongle to more than one station for normal use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3480402003-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3480402003-label\" >\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Currently, only one dongle can be bound to a particular inverter and station.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3314069788\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3314069788-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-can&#039;t-we-see-the-wifi-hotspot-in-our-phone&#039;s-wifi-list?\" aria-expanded=\"false\" aria-controls=\"accordion-3314069788-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why can't we see the WiFi hotspot in our phone's WiFi list?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3314069788-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3314069788-label\" >\n\t\t\t\n<p class=\"lead\"><span style=\"font-size: 80%;\">A: Check if you can see a hotspot named &#8220;MXCHIPXXXX.&#8221; If you log in to 10.10.10.1 and change the WiFi mode to station mode, the dongle may fail to show AP. Additionally, if a factory reset is performed, the AP may appear as &#8220;MXCHIPxxxxxxx.&#8221;<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1102132639 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"class_list":["post-8667","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dongle FAQs -<\/title>\n<meta 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