{"id":15394,"date":"2025-08-22T14:06:42","date_gmt":"2025-08-22T06:06:42","guid":{"rendered":"https:\/\/luxpowertek.com\/?page_id=15394"},"modified":"2025-08-22T14:21:23","modified_gmt":"2025-08-22T06:21:23","slug":"luxpowertek-product-lifecycle-and-support-policy","status":"publish","type":"page","link":"https:\/\/luxpowertek.com\/ar\/luxpowertek-product-lifecycle-and-support-policy\/","title":{"rendered":"LuxpowerTek Product Lifecycle and Support Policy"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-894444053\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill\"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1207305273\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h1><b><span data-font-family=\"default\">Product Lifecycle and Support Policy<\/span><\/b><\/h1>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1207305273 {\n  width: 60%;\n}\n#text-box-1207305273 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-894444053 {\n  padding-top: 56.25%;\n}\n#banner-894444053 .bg.bg-loaded {\n  background-image: url(https:\/\/luxpowertek.com\/wp-content\/uploads\/2024\/07\/twozero.webp);\n}\n#banner-894444053 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-1471269201\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1471269201 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2><b><span data-font-family=\"default\"><span style=\"font-size: 140%;\">1. Overview<\/span><br \/><\/span><\/b><\/h2>\n<p><span data-font-family=\"default\">LuxpowerTek is dedicated to delivering enduring, dependable, and high-quality energy solutions to customers globally. To ensure transparency regarding the lifecycle and warranty of our products, we have established <span style=\"color: #63ad82;\"><strong>comprehensive hardware<\/strong><\/span> and<span style=\"color: #63ad82;\"> <strong>software\/firmware support policies<\/strong><\/span>. Additionally, we maintain an up-to-date list of discontinued products within this documentation, which is regularly revised to reflect the latest information.<\/span><\/p>\n\t<div id=\"gap-594290132\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-594290132 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2><span style=\"font-size: 140%;\"><b style=\"color: #333333;\">2. Support Policy<\/b><\/span><\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-3492497574\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3492497574-label\" class=\"accordion-title plain\" href=\"#accordion-item-hardware-product\" aria-expanded=\"false\" aria-controls=\"accordion-3492497574-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Hardware Product<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3492497574-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3492497574-label\" >\n\t\t\t\n<p><span data-font-family=\"default\">LuxpowerTek is committed to ensuring exceptional support for our global customers through clearly defined product support policies. Below are the key provisions of our support framework:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 110%;\"><b>Warranty Period<\/b><\/span><span data-font-family=\"default\">: Off-grid inverters carry a standard warranty of 2 years, while hybrid inverters are backed by a standard 5-year warranty. Variations may apply depending on the model and region; please refer to the <\/span><span style=\"color: #63ad82;\"><strong><i>LuxpowerTek Warranty Terms<\/i><\/strong><\/span><span data-font-family=\"default\"> document for detailed information.<\/span><\/li>\n<li><span style=\"font-size: 110%;\"><b>Spare Parts Availability<\/b><\/span><span data-font-family=\"default\">: Following the discontinuation of a product, LuxpowerTek guarantees the supply of commonly used spare parts for a minimum of 2\u20133 years.<\/span><\/li>\n<li><span style=\"font-size: 110%;\"><b>Technical Support<\/b><\/span><span data-font-family=\"default\">: We provide comprehensive technical support for at least 6\u20137 years from the product\u2019s launch date, including remote consultation, access to documentation, and guidance on utilizing our monitoring platform.<\/span><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1744744930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1744744930-label\" class=\"accordion-title plain\" href=\"#accordion-item-software-&#038;-firmware\" aria-expanded=\"false\" aria-controls=\"accordion-1744744930-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"\u062a\u0628\u062f\u064a\u0644\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Software & Firmware<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1744744930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1744744930-label\" >\n\t\t\t\n<p><span data-font-family=\"default\">LuxpowerTek is dedicated to providing robust and secure software and monitoring solutions to support our global customers. Our policies are designed to ensure long-term reliability and functionality, as outlined below:<\/span><\/p>\n<ul>\n<li><b><span data-font-family=\"default\">Firmware Updates<\/span><\/b><span data-font-family=\"default\">: We guarantee firmware updates for a minimum of 5 years from the product\u2019s launch date.<\/span><\/li>\n<li><b><span data-font-family=\"default\">Security Maintenance<\/span><\/b><span data-font-family=\"default\">: In the event of critical security vulnerabilities, LuxpowerTek will provide necessary patches, even for products that have reached End-of-Life (EOL) status.<\/span><\/li>\n<li><b><span data-font-family=\"default\">Monitoring Platform<\/span><\/b><span data-font-family=\"default\">: We ensure the ongoing availability of user accounts and data visualization features on our monitoring platform, with potential variations in functionality depending on the product model.<\/span><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-1889077448\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1889077448 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2><span style=\"font-size: 140%;\"><b>3. Product Support Period Overview<\/b><\/span><\/h2>\n<p><span data-font-family=\"default\">The following details are subject to periodic updates based on the current status of our products.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 110%;\"><b>Product Model<\/b><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 110%;\"><b>Launch Year<\/b><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 110%;\"><b>Firmware Support<\/b><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 110%;\"><b>Technical Support<\/b><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 110%;\"><b>Warranty Period<\/b><\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 110%;\"><b>Status<\/b><\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">SNA 3\u20136K (New with CT)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2021<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2026-12-31 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-12-31 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2 or 3 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">SNA 10-14K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2023<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-12-31 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-12-31 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2 or 3 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">SNA2-LT-EU 10-14K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-12-31 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-12-31 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2 or 3 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">SNA US 3-6K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2022<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-11-26 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-11-26 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2 or 3 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">SNA US 12-15K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2023<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-09-12 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-09-12 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2 or 3 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LXP 3-6K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2018<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2026-08-05<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-08-05<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Discontinued<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LXP-LB-EU 7-10K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2019<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-10-12<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-10-12<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Discontinued<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LXP-LB-EU 12K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2020<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-10-12 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-10-12 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LXP ACS3600<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2019<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-09-30 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-09-30 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LSP 100K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2020<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-02-05 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-02-05 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">GEN-LB-EU 3-6K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2023<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-07-06 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-07-06 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">GEN-LB-EU 7-10K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2023<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-09-26 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-09-26 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">GEN2-LB-EU 3-6K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-06-07 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-06-07 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LXP-LB-US 5-10K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2022<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-06-30 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-06-30 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LXP-LB-US 12K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2022<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-03-14 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-03-14 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">GEN-LB-US 13K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-07-17 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-07-17 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">GEN-LB-US 16K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-07-26 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-07-26 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">GEN-HB-US 25K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-08-26 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-08-26 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">TriP 6-30K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2023<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2028-04-13 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-04-13 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">TriP2-HB-3P 6\u201330K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-09-12 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-09-12 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">TriP2-LB-3P 5\u201320K<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2025<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-07-30 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2031-07-30 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">PowerHub<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2023<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2029-11-18 (\u22655 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-11-18 (\u22656 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">SNA 5000 (Legacy)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2018<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-08-20<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2027-08-20<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">5 or 10 Years<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Discontinued<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">LuxCloud<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">2018<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Minimum until 2030-12-03 (\u226512 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\">Minimum until 2031-12-03 (\u226512 years)<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Not Applicable<\/span><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\" width=\"100\">\n<p><span style=\"font-size: 100%;\" data-font-family=\"default\">Active<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t<div id=\"gap-948327532\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-948327532 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2><b><span data-font-family=\"default\">4. Contact &amp; Download<\/span><\/b><\/h2>\n<div class=\"row\"  id=\"row-1138944875\">\n\n\t<div id=\"col-1813695926\" class=\"col medium-1 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1442984520\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" style=\"margin:-6px 0px 0px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/email.webp\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/email.webp 200w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/email-80x80.webp 80w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/email-12x12.webp 12w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/email-100x100.webp 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1442984520 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-795062832\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><b><span data-font-family=\"default\">\u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a:<\/span><\/b><\/p>\n<p><span data-font-family=\"default\">service@luxpowertek.com<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-751956380\">\n\n\t<div id=\"col-61960063\" class=\"col medium-1 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1030133416\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" style=\"margin:-6px 0px 0px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot.webp\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot.webp 512w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot-300x300.webp 300w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot-80x80.webp 80w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot-12x12.webp 12w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot-510x510.webp 510w, https:\/\/luxpowertek.com\/wp-content\/uploads\/2025\/08\/Lot-100x100.webp 100w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1030133416 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1134669269\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><b><span data-font-family=\"default\">Download Center<\/span><\/b><span data-font-family=\"default\">: <\/span><\/p>\n<p><a href=\"https:\/\/luxpowertek.com\/ar\/downloads\/\"><span data-font-family=\"default\">Downloads the <strong><span style=\"color: #63ad82;\">LuxpowerTek S<\/span><\/strong><\/span><\/a><strong><span style=\"color: #63ad82;\"><a style=\"color: #63ad82;\" href=\"https:\/\/luxpowertek.com\/ar\/downloads\/\">ort Document Now.<\/a><\/span><\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-683871687\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-683871687 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2><b><span data-font-family=\"default\">5. Disclaimer<\/span><\/b><\/h2>\n<p><span data-font-family=\"default\">Product support periods may vary due to regional regulations, model differences, or market strategy adjustments. LuxpowerTek is committed to regularly updating this page to provide users with the most current and accurate support information.<\/span><\/p>\n\t<div id=\"gap-1868916502\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1868916502 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-548030000\" class=\"text\">\n\t\t\n<h2><span style=\"font-size: 110%;\"><b>6. Notes<\/b><\/span><\/h2>\n<p><span data-font-family=\"default\">*<\/span><span data-font-family=\"default\">As a monitoring platform software, LuxCloud is not subject to traditional warranty terms. The platform will continue to receive functional enhancements and periodic updates throughout its standard support period, including performance improvements, security patches, and compatibility maintenance.<\/span><\/p>\n\t\t\n<style>\n#text-548030000 {\n  font-size: 1.05rem;\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Overview LuxpowerTek is dedicated to delivering enduring, dependable, and high-quality energy solutions to customers globally. To ensure transparency regarding the lifecycle and warranty of our products, we have established comprehensive hardware and software\/firmware support policies. Additionally, we maintain an up-to-date list of discontinued products within this documentation, which is regularly revised to reflect the&#8230;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"class_list":["post-15394","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LuxpowerTek Product Lifecycle and Support Policy -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luxpowertek.com\/ar\/luxpowertek-product-lifecycle-and-support-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LuxpowerTek Product Lifecycle and Support Policy -\" \/>\n<meta property=\"og:description\" content=\"1. Overview LuxpowerTek is dedicated to delivering enduring, dependable, and high-quality energy solutions to customers globally. To ensure transparency regarding the lifecycle and warranty of our products, we have established comprehensive hardware and software\/firmware support policies. 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Overview LuxpowerTek is dedicated to delivering enduring, dependable, and high-quality energy solutions to customers globally. To ensure transparency regarding the lifecycle and warranty of our products, we have established comprehensive hardware and software\/firmware support policies. 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